Return Policy

Dear Customer,

VIPTAP Return and Refund Policy:

1. In-Store Purchases:

Please inspect and verify your purchase with our salesperson before leaving the shop. Any subsequent issues will be addressed under the product warranty, if applicable.

2. Online Orders:

For any manufacturing defects, notify us within 24 hours of receiving the product.

3. Defective Products:

- Defective items can be exchanged at our shop. Our experts will assess the defect and proceed with the exchange.

4. Exchange via Delivery:

If you prefer to exchange a defective product through our delivery service, a fee of Tk.200/- will apply. For exchanges outside Dhaka, only courier charges will be applicable. Please note that if the product is found damaged (broken or burnt) after delivery, the buyer will bear full responsibility.

5. Non-Refundable/Non-Exchangeable Items:

Products purchased from Crystals website are not eligible for refunds or exchanges after delivery, especially if they do not support your device or are no longer needed.

6. Software/Software Licenses:

All software and software licenses are non-returnable and non-refundable after purchase.

7. Refund Processing Time:

Refunds for online payments may take 3 to 10 working days or longer after product return approval.

8. Courier Deliveries:

Do not accept products from the courier if they are damaged or the package is torn. If you accept damaged goods, you do so at your own risk, and no complaints will be entertained later.

9. Refund Charges:

Refund charges will apply for payments made via BKash, online, or POS methods.

Thank you for understanding our policy. We aim to provide the best service and quality to our customers.